CLIENT RELATIONSHIP MANAGEMENT

CLIENT RELATIONSHIP MANAGEMENTCustomer relationship management is a system for managing customer relations between a company, business and clientele, including maintaining current clients and following up on prospective sales leads. Our CRM system can be automated in the form of CRM computer software. CRM software stores customer information to a record on a computer, or to a database in an organization. The customer information includes phone numbers, addresses, best times to call, and previous calls made.
CRM campaign management software processes customer data. CRM software informs the user of what products the customer has purchased in the past. Campaign management software is what allows marketing to focus on cross-sale campaigns. The analytical power of CRM enables the software to determine when up-selling, price changes, or more focus on product development is needed. A customer’s purchasing history record is stored in the CRM software, which is used as a predictive variable for the probability of making a future sale to the customer. To input the necessary information into a CRM application, the customer’s information must be manually keyed into the system using data entry personnel. The biggest advantage of this CRM software is that it integrates the whole company on the same page.

Our CRM option offers easy-to-use tracking, for all of your clients servicing needs:

  • Create/Edit Client Profiles
  • Keep communication logs
  • Store client documents online
  • Seamlessly assign divisions and employees to serve your clients